Returns & Refunds Policy
Pennyworth’s, inc.’s Return/Exchange Policy, which is incorporated into Pennyworth’s, inc.’s Terms of Use, is as follows:
1. Eligibility
Unless otherwise noted, you may return or exchange any product purchased via the Services for a refund or credit (see Section 3 below). You must return or exchange any eligible item within fifteen (15) calendar days of the delivery date. All items for return or exchange must be in their original condition, unused, unwashed, unaltered and undamaged. Shoes that are not in ORIGINAL, RESALABLE condition may not be returned unless defective.
Items must be in the original packaging (including, if possible, the original delivery box) and be accompanied by the original invoice. The buyer is responsible for shipping costs on returns. The shoe box must be shipped inside a shipping carton. Use a service such as UPS, FedEx or USPS that provides tracking, and keep a copy of the tracking number. We are not responsible if your returned item(s) does not arrive at our store. Please do not alter, tape, or damage the shoe box when mailing the product back to us. Returns with altered, taped, or damaged shoe boxes will incur a $10 restocking charge per pair. Return freight charges are not refundable for any reason other than a shipping error on our part.
2. Process
To initiate a return of an eligible item, please email info@shoppennyworths.com and include your order number and return reason. After a return is initiated by email, you can request a return label which will be deducted from your refund. Alternatively you can mail the item directly back to us at:
Pennyworths,
Attn Returns Department,
136 Boston Street
Lynngate Shopping Center
Lynn, MA 01904
3. Returns
When your item is received, we will inspect it within 2 business days and your refund will be processed and a credit automatically applied to your credit card or original method of payment. Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied to post to your account. Items that have been returned for a refund to your original form of payment will be refunded at the original purchase price plus applicable sales tax (if any). If, upon inspection, we deem your return item to be used, altered or otherwise damaged, it may be ineligible for a refund. If your item has been deemed ineligible for a refund, we will contact you to arrange return shipping at your expense. If you have any questions about the condition of any item you are considering returning, please contact Customer Service at (781) 595-6710 or email info@shoppennyworths.com
4. Exchanges
Exchanges can be made online or in person at either store location. In person exchanges will be handled as a return to your original payment method then new instore purchase. To initiate an online exchange please contact us at info@shoppennyworths.com. You will be given the option to purchase the new item and receive a refund when the original item is returned to us, or we will hold your exchange until we receive the original item and mail out the replacement within 1-2 business days of receiving the original item. You will be responsible for return shipping of the original item, although you may request at return label from us at your cost. If you chose to receive a return label from us we will clearly communicate the cost during exchange communications. Shipping of the new item follows our standard shipping policy. For any other questions please contact Customer Services at (781) 595-6710 or email info@shoppennyworths.com
5. Defective merchandise
We follow manufacturer guidelines for defect merchandise. Most manufacturers warrantee their products to be free of defects in material and workmanship for 12 months from the original date of purchase. If you believe your item is defective, please email us at info@shoppennyworths.com to start a defective merchandise claim. Please include your name, order number and a description of the defect including pictures if possible. If we believe the item is defective, we will provide a return shipping label to return the product to us. When your item is received, we will inspect it within 2 business days and your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Depending on your credit card company, it may take an additional 2 to 10 days after your credit is applied to post to your account. Items that have been returned for a refund to your original form of payment will be refunded at the original purchase price plus applicable sales tax (if any). If upon inspection, we deem your item is not defective as you described, and you do not wish to have it returned to you at your expense, we will dispose of the item and will not provide a refund. If you have any questions please contact Customer Services at (781) 595-6710 or email info@shoppennyworths.com.